Japan Intercultural Consulting

Japanese Business Culture Blog

A blog about communications between Japan and other cultures, particularly in business.

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Pernille Rudlin
Pernille Rudlin is an expert on cross-cultural communication between Japan and Europe.
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The monozukuri of customer service

Apr 29, 2010 08:58 AM

How learning origami at an early age improves customer service
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› Human resource management | › Japanese culture | › Japanese management | › Japanese society

Why some Japanese people prefer British customer service!

May 10, 2010 12:44 AM

Attitudes to differences in social status and power in Japan and the UK have a profound effect on customer service.
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What are companies for?

Apr 14, 2010 05:25 PM

How corporate missions affect customer service
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› Japanese companies

Europe could do with a dose of Japanese customer service

Apr 07, 2010 06:07 PM

Why is customer service so frequently bad in Europe, and so consistently good in Japan?
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› Japanese business | › Japanese etiquette | › Japanese society

J-Management:Fresh Perspectives on the Japanese Firm in the 21st Century - Edited by Parissa Haghirian

Dec 18, 2009 12:46 PM

This book is avowedly “student centred”, created by students of Parissa Haghirian at Sophia University in Tokyo, Japan, without much noticeable intervention from her, although I am sure the "behind the scenes" support she gave was immense.
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