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Japan would like to attract more tourists from other countries. But a lot needs to be done to make Japan more tourist-friendly. [READ MORE...]
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On my summer vacation, I discover a circa 1985 Japanese city stuck in amber, except for the new modern art museum. [READ MORE...]
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Attitudes to differences in social status and power in Japan and the UK have a profound effect on customer service. [READ MORE...]
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Why is customer service so frequently bad in Europe, and so consistently good in Japan? [READ MORE...]
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My views on this controversial topic [READ MORE...]
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