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Spoken Japanese is not very hard to learn, but its current writing system is very hard to master. Pay attention to the context in which each Japanese word or expression is used and the connotations it adds. [READ MORE...]
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A summary of the key cultural issues to be aware of when working with Japanese staff. [READ MORE...]
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Attitudes to differences in social status and power in Japan and the UK have a profound effect on customer service. [READ MORE...]
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How learning origami at an early age improves customer service [READ MORE...]
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« Globalisation » est un mot qui devint soudain à la mode au Japon dans les années 90. Vingt ans plus tard, est-il une réalité ? [READ MORE...]
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