Japanese customers expect to get through to the tantosha
, not a receptionist or voicemail when they call a supplier.
I find litter and wastefulness quite upsetting and often stress in my training how important the tidiness of the workplace is to Japanese customers. I think my obsession with litter picking and keeping things tidy dates back to my time at Japanese school. The Japanese government has even produced a video
on the cultural roots of the Japanese urge to keep things tidy and clean.