Cross-Cultural Training for Japanese
All our training programs for Japanese use bilingual participant materials and
can be presented in the language of your choice. Our unique training sessions,
the result of intensive development work over the past decade, present
information about foreign culture and business practices in a way that
resonates with Japanese audiences.
Our basic session for Japanese who are working with Americans and Canadians,
this session uses case studies to present some of the key differences in
business culture: communication style, feedback, leadership style, and human
resource practices. Throughout the session, participants are coached on how to
increase the quality and quantity of their interactions with North American
colleagues, suppliers, and customers. The content of this course is essential
for those being transferred to work in North America, and also is important for
those building business relationships with North Americans or welcoming North
American staff into their workplace.
The business world is watching the rapidly expanding Chinese market. It's clear
that China is positioned to become dominant force in the global economy. An
increasing number of Japanese companies will have Chinese joint ventures, as
well as operations, divisions, alliance partners, suppliers and customers based
in China. Emphasizing personal relationships in business is an essential
strategy when working in China. However, one can sometimes hear Chinese say
"Americans are easier to understand than the Japanese" or "Chinese culture is
closer to American culture than Japanese culture." Why does this gap
exist between our two countries, which have so much in common and a long
history of cultural exchange? How can the gap be bridged to forge mutually
beneficial business relationships? This seminar addresses how to effectively
work with Chinese through the examination of actual case studies. The goal is
to increase cross-cultural understanding and preparedness for Chinese business
dealings. Our facilitators are elite Chinese nationals who have experience
working in Japanese and Chinese global companies.
Business relations between Japan and Korea are increasing, with Korean
businesses seeking Japanese business partners and Japanese companies conducting
more business in Korea. Korea has a unique culture, but many Japanese do not
understand it well. In order to interact effectively and produce business
results when working with Koreans, it's necessary to have a deep understanding
of Korean culture and values. In order to overcome the difficult past between
our two countries, and to create friendly and cooperative relationships with
Koreans, it's important to know the aspects of Korean culture and etiquette
that affect business relationships.
With the recent addition of ten countries, including some from Eastern Europe,
the European Union has become a large entity composed of a total of 25
countries. Europe has begun to build new economic relationships that look
toward the future. While "Europeans" include British, Germans, and others each
with their distinct national culture that needs to be respected, we can begin
to see a new common feeling that unites them. Also, Eastern Europe is likely to
be a region of increasing importance and familiarity for Japanese companies.
It is also important to provide cross-cultural training to employees who will be
assigned or travel frequently to regions other than those listed above. There
are various basic things that are necessary in order to develop employees for
global success. In regions such as Asia, Eastern Europe, and Latin America,
English is used as a common language between Japanese and the locally-hired
staff, and also in those regions an appropriate global management style is
necessary. This seminar is not focused on a specific region, but rather
introduces cultural bridging and management techniques that are applicable
across a range of countries.
Performance evaluation and feedback are two of the most important techniques
when working with non-Japanese. Yet in Japan, these have not traditionally been
emphasized. Japanese who are in management positions with non-Japanese
subordinates can benefit from strengthening their skills in these areas. This
session uses practice exercises and role playing to help participants increase
their confidence giving substantive feedback to subordinates and conducting
performance evaluations. These are indispensable management techniques for
adapting to a new environment.
This seminar is designed to familiarize participants with the social and legal
environment affecting business in North America. It describes key issues that
participants need to be aware of, within in a cultural context. This session
will raise participant's awareness of sexual harassment and discrimination so
that they can react sensitively and appropriately when issues arise in the
workplace, and identify when assistance is required from the human resource
In the global business environment, it's often necessary to introduce yourself,
your company, your company's products, and prepare and present compelling
proposals in English. However, this is often difficult for Japanese, who tend
to lack sufficient basic training in giving presentations. Also, non-Japanese
are often puzzled by the cultural differences they observe when listening to
presentations given by Japanese. This seminar explains what kind of
presentations non-Japanese expect, how to make your presentations easier to
understand for non-Japanese, and how to be persuasive. The participative style
of the session makes it clear and easy to master the skills.
For many Japanese, participating in a meeting in English is quite challenging.
In addition to the language barrier, the basic idea of what a meeting is for
and how it should be conducted are quite different between Japan and the West.
This seminar is designed to help Japanese participate more effectively in
meetings with non-Japanese. The participants are taught how to utilize
brainstorming, present their opinions persuasively, speak up when they have
lost the thread of the conversation, and clarify a meeting's conclusions.
Negotiations are an inevitable part of the international business environment.
This course provides information on how different cultures approach negotiation and how
that affects negotiating techniques. Specific approaches for clarifying your position,
dealing with the twists and turns of the negotiating process, and achieving a win-win
solution are presented.
Being comfortable living in North America greatly impacts how successful an
employee will be at work. This course is designed for expatriates who will be
transferred to North America, and gives them information that will help them
make a smooth transition. In addition to focusing on how to get off to a good
start in the workplace, this session also discusses issues outside of work
including school and community interactions. A module on culture shock and
stress management is designed to help prevent severe transition difficulties
that could have a negative impact on work activities.
When visiting Europe or being transferred to live there, many Japanese feel
uncomfortable during business lunches. The necessary etiquette is not part of
Japanese culture, and doing things improperly may be misunderstood by
Europeans. Before dining with Europeans, it's important to master the basic
Western etiquette. If you have mastered the French art of enjoying a meal, you
won't need to worry about making a poor impression when dining with someone
important. This practical seminar is indispensable for anyone doing business
Spouses of employees who are scheduled to transfer overseas have a mixture of
anticipation and trepidation, focused on issues such as schooling for the
children, health, the language barrier, and cultural differences. This seminar
helps to allay those concerns, and enable the participants to approach their
overseas experience in a positive frame of mind. The specifics covered in the
session will vary by the destination location(s) that the participants are
headed for. The session is intended to foster a feeling of confidence in the
participants. We encourage companies not to overlook the needs of this key