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Cross-Cultural Training for North Americans
Cross-Cultural Training for Japanese
Executive Coaching
HR Management Assessment
Human Resource Consulting

Cross-Cultural Training for Japanese

The differences between Japanese and North American business culture and work style are significant, and can prove challenging for Japanese who are working in North America. Companies can help Japanese expatriates increase their effectiveness by providing them with training that enables them to better understand the North American environment.

All our training programs for Japanese are presented in Japanese, with bilingual participant materials. Our unique training sessions, the result of intensive development work over the past decade, present information about North American culture and business practices in a way that resonates with Japanese audiences.

Working Effectively with North American Colleagues

Our basic session for Japanese who are working in North America, this session uses case studies to present some of the key differences in business culture: communication style, feedback, leadership style, and human resource practices. Throughout the session, participants are coached on how to increase the quality and quantity of their interactions with North American colleagues, suppliers, and customers.

Managing in North America: Performance Evaluation and Feedback

Performance evaluation and feedback are two of the most important items in a North American manager's toolkit. Yet in Japan, these have not traditionally been emphasized. Japanese who are in management positions in North America can benefit from strengthening their skills in these areas. This session uses practice exercises and role playing to help participants increase their confidence giving substantive feedback to subordinates and conducting performance evaluations.

Preventing Sexual Harassment and Discrimination

This seminar is designed to familiarize participants with the social and legal environment affecting business in North America. It describes key issues that participants need to be aware of, within a cultural context. This session will raise participant's awareness of sexual harassment and discrimination so that they can react sensitively and appropriately when issues arise in the workplace, and be aware of when assistance is required from the human resource department.

Techniques for Retaining North American Employees

In Japan, retention is not a major concern, since most employees stay with the same company throughout their career. Yet, in North America's fluid labor market, retention must become a high priority if the company desires a stable, high-quality workforce. This session introduces Japanese managers to the workings of the North American labor market, the dangers of high turnover, how North Americans decide whether or not to leave a job, and techniques for increasing employee retention.

Fundamentals of Human Resource Management in North America

Virtually every aspect of human resource management practice is different between Japan and North America. Designed for all Japanese who hold management or supervisory positions, this course introduces the key concepts of human resource management as practiced in North America: job descriptions, exempt vs. non-exempt status, market-based compensation, salary structures, and techniques for building a strong corporate culture.

Effective Meetings in North America

For many Japanese, participating in a meeting in English is quite challenging. In addition to the language barrier, the basic idea of what a meeting is for and how it should be conducted are quite different between Japan and North America. This seminar is designed to help Japanese participate more effectively in meetings with Americans. The participants are taught how to utilize brainstorming, present their opinions persuasively, speak up when they have lost the thread of the conversation, and clarify a meeting's conclusions.

Effective Communication in Manufacturing and Technical Environments

Japanese technical personnel who are sent to North America for short term or long term stays have much to share with their locally-hired colleagues. Unfortunately, the language barrier and cultural differences can get in the way of effective communication and technology transfer. This seminar is designed to teach Japanese technical personnel practical English that they can use on the manufacturing floor and in other technical environments, including techniques for teaching and giving direction to North American colleagues. Exercises during the session help ensure that the learnings will be retained and can be applied immediately. The session also covers key information about North American culture that Japanese technical personnel need to know in order to develop good working relationships with their colleagues.

Successful Manufacturing Management in North America

The basics of good manufacturing practice are the same throughout the world. However, Japanese who come to North America to work in manufacturing facilities here are often puzzled by the different attitudes and customs of North American workers. This seminar will explore how such cultural differences can be addressed in order to create a high-performing manufacturing facility in the North American environment. Specific examples and suggestions will be offered based on the facilitator's experience working with Japanese-owned factories in North America.

Managing American Engineers

Engineers are a key group in any company engaged in high tech or manufacturing activities. In order to ensure effective technology transfer, it is important that North American engineers feel comfortable with their work environment and relations with Japanese colleagues. This course is designed to give Japanese managers insight into the mindset of North American engineers, which tends to be quite different from Japanese engineers in many key respects. Armed with this knowledge, Japanese managers can work to achieve improvement in the retention, job satisfaction, and productivity of their North American engineers.

Working Effectively with Mexican Colleagues

Mexican business culture is unique and not always well-understood by Japanese, yet it is important to be familiar with it in order to succeed when working with Mexicans. Recently, many of our clients have expanded their operations in Mexico, which requires U.S. and Canada based staff to interact closely with colleagues in Mexico and also leads to Japanese being assigned to work in Mexico. This course provides insight into the Mexican culture that is essential for establishing productive working relationships. As part of the course, we compare and contrast Mexican and U.S. culture.

Orientation for New Arrivals, Focusing on Lifestyle and Cultural Adjustment

Being comfortable living in North America greatly impacts how successful an employee will be at work. This course is designed for expatriates who have recently arrived in North America, and gives them information that will help them make a smooth transition. In addition to focusing on how to get off to a good start in the workplace, this session also discusses issues outside of work including school and community interactions. A module on culture shock and stress management is designed to help prevent severe transition difficulties that could have a negative impact on work activities.

Orientation for Spouses

Japanese spouses are frequently overlooked when companies are planning cross-cultural training, but in order to ensure that the family makes a good transition to life in North America, training for this group is important. This session focuses on issues relating to schools, lifestyle, handling emergency situations, and interactions with neighbors and the community. Spouses can particularly benefit from this kind of training because their involvement in their children's education and maintaining the health and safety of all family members requires that they quickly become acclimated to the new environment.


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