Cross-Cultural Training for North Americans
Our cross-cultural training seminars for North Americans go beyond business card
presentation and chopstick use to provide substantial insights that will affect
your business. Our interactive sessions use group discussions, case studies,
and lively examples from the facilitator's own business experience to keep the
pace fast and stimulating. Our unique "self-customizing" format ensures that
each session is tailored to the specific needs of the participants. Our
seminars help participants better understand the cultural mindset of their
colleagues, and develop practical strategies for achieving business goals
North Americans who work with Japanese usually have many questions about how to
improve relationships and communication, but no good place to get the answers.
This cultural training seminar is an opportunity to get those questions answered by an expert who
is highly skilled in explaining the intricacies of Japanese business and
society. Topics covered include Japanese communication style, techniques for
overcoming the language barrier, how decisions are made in Japanese
organizations, and how to make meetings with Japanese more effective.
This is our flagship Japanese cultural training seminar for those who are doing business with Japanese –
either within the same company, or with Japanese customers, joint venture partners, licensees or investors.
The longer one works with Japanese, the more questions one may have about the
differences between North American and Japanese organizations and work styles.
This cultural training seminar addresses the needs of North Americans who have worked with
Japanese for more than three years, or have completed our basic course. This
course goes into more depth than our introductory course, providing new
insights and strategies for improving communication and relationships with
Japanese. It is taught through interactive discussion of case studies, with
topics including differences in goal-setting approaches, the role of the parent
company in decision-making in Japanese organizations, and different views of
work/life balance issues.
In Japan, the ways that suppliers interact with their customers can be quite
different than in North America. Japanese often bring those expectations along
with them when they do business here. Understanding Japanese concepts of
customer service, and the communication style preferred by Japanese, can help
you be more successful in working with Japanese customers. This cultural training seminar covers
which characteristics Japanese customers value most in their suppliers, how to
market to Japanese, and how to communicate with Japanese before and after the
Business trips to Japan are important opportunities to interact with
headquarters staff, make a good impression, and build relationships. At the
same time, because one is on the "home turf" of Japanese, the expectation to
follow Japanese business and social etiquette is intensified. This cultural training seminar
discusses what you need to know to ensure that your business trip to Japan is
successful, from giving presentations and conducting meetings to socializing in the evenings. Common
pitfalls are discussed and ways of avoiding them are introduced.
Mexican business culture is unique and not always well-understood by North
Americans, yet it is important to be familiar with it in order to succeed when
working with Mexicans. Recently, many of our clients have been expanding their
operations in Mexico, which requires U.S. and Canada based staff to interact
closely with colleagues in Mexico. This cultural training seminar provides insight into the
Mexican culture that is essential for establishing productive working
relationships. When this course is conducted for a Japanese company, we compare
and contrast Mexican and Japanese culture.
Today’s workforce is extremely diverse, with employees from various different countries, regions, and backgrounds. During our sessions on Japan-U.S. culture at our clients, we have noticed the diversity of the participants, and many have expressed interest in exploring aspects of cultural differences that go beyond the Japan-U.S. dimension. This course provides an opportunity to explore those issues and develop cultural bridging skills, and will help participants improve their effectiveness and productivity in today’s multicultural environment. This cultural training seminar is designed to be useful for all employees, whatever their background. Interactive exercises and discussions make this course stimulating and thought-provoking.
With the rise in outsourcing, more and more North Americans are working closely
with Indians and visiting India on business. This cultural training seminar is designed to provide
the information you need to make your work with Indians smooth and successful.
The content is appropriate both for those new to working with Indians, and those
who have significant experience and want to ‘get to the next level’ in their ability
to collaborate with Indian colleagues.